Design Leadership & DesignOps
to achieve organizational scale
Role
Head of Product Design leading organizational transformation across a multidisciplinary design team of approximately 50 professionals.
Challenge
Scale Design Operations, improve collaboration, reduce inefficiencies, and increase organizational maturity across multiple digital products.
Approach
Led organizational assessment, DesignOps implementation, governance improvements, career development, performance management, and operational optimization.
Capabilities
Design Leadership
DesignOps
Organizational Design
People Management
Performance Management
Change Management
Operational Excellence
Stakeholder Management
Metrics & KPIs
Process
Overview
Individuals
Assessments
Competency
Matrix
Team
NPS
Feature Actions
• More precise alignments
• Reduced overlaps
• Reduced rework
• Software optimization
• Team restructuring
• Metrics-driven work
Productivity and Cost
Management
Highlited Results
• Organizational redesign.
• Reduced operational costs by 15%.
• Improved collaboration.
• Reduced rework.
• Data-driven management.
• Internal NPS of 75 (peak 80).